Frequently Asked Questions | DADAP Course
This Frequently Asked Questions page contains answers to the most common questions our students have about the online DADAP course, but if you still can't find an answer to your question on our website, please contact us. Our friendly and professional customer service staff have years of experience assisting DADAP customers.
Is this online course approved by the State of Texas?
Yes. The Drug and Alcohol Driving Awareness Program being offered through DADAP Online.com is fully approved by the Texas Education Agency (TEA) as an alternative delivery method to traditional classroom-based DADAP courses. Our course provider is Driver Training Associates, Inc.
Please click here to view the DADAP approval certificate for DADAPonline.com (clicking link opens a new window).
When will I receive my certificate of completion?
If you successfully complete the course on any business day (Monday through Friday, excluding holidays), your State-approved certificate of completion will be processed and sent out from our office via your requested shipping method on the same day. If you complete the course after 3 PM on a business day, or on a weekend or holiday, your certificate will be processed and sent out on the following business day.
If you selected free ground shipping, you should receive your certificate within 5-7 business days from the date you complete the course. If you have not received your certificate within 7 days on a ground shipment or on the date expected, please call DTA at 1-800-558-9887.
Express Delivery Options – You may select an express delivery option during course registration or by calling 1-800-558-9887 immediately following course completion.
Please note: You must complete the course before 3 PM Central Time on a business day (excluding weekends and holidays) to have your certificate processed and shipped out on the same day as completion. Otherwise the certificate is processed on the following business day.
What do I need to do with my certificate of completion?
The certificate of completion will indicate your reason for taking the course. If you are taking the course for insurance discount purposes, we recommend that you contact your insurance carrier/agent to determine their required method of receiving a copy of the certificate of completion. Most often you will need to mail, fax, or hand deliver a copy of the certificate of completion directly to your agent.
If you have received permission from the court to complete a drug and alcohol driving awareness program (DADAP) for a particular drug or alcohol-related offense, you will receive a certificate of completion that indicates your reason for taking the course and lists the court where your violation occurred. We recommend that you hand deliver the certificate to the court. If hand delivery is not feasible, we recommend sending the certificate via certified mail to ensure that your certificate is not lost.
What is the mailing address for payment?
If you are paying for your course by mail, please mail your payment to the following address:
|Driver Training Associates, Inc.|
|Attn: Payment Processing|
|12920 Dairy Ashford Road, Suite 150|
|Sugar Land, Texas 77478|
If you are mailing your payment to us, please be aware that we will not be able to provide you with access to the course until we receive and process your payment, therefore you should allow several days before being given notification that you can begin to access the course. Please include your login name on your payment.
If you would like immediate access to the course, we recommend using our secure online credit card payment option. We accept Visa, MasterCard, American Express, and Discover.
Phone payments can also be made by calling 1-800-558-9887.
How long is the online DADAP course?
As required by the Texas Education Agency, the online DADAP course must be completed in a minimum of six hours. The course contains timers to ensure that each student spends the required amount of time in the course, but students are allowed to spend more than six hours in the course if they wish.
What should I do if I lose or forget my login name?
When you register for the course, our system will generate a login name for you (EXAMPLE: john123456TX). You can use this login name to enter the course from the course login area.
When you register for the course, we will automatically send you an e-mail that contains your login name. If you happen to lose or forget your login name, you can get it from the e-mail sent to you at registration. If you cannot find this e-mail, you can go to the course login area, enter your driver license number, and your login name will be e-mailed to you again. If you are still unable to log back into the course, please call our customer support line at 1-800-558-9887.
Is this course approved for an insurance discount benefit in the state of Texas?
The vast majority of insurance providers offer an insurance discount for completing the Drug and Alcohol Driving Awareness Program (DADAP). We advise you to contact your insurance agent to determine their procedures and your eligibility for the discount prior to participation.
Can this course be taken for continuing ed credits?
Texas driver education instructors who are NOT also licensed DADAP instructors can take the online DADAP course to earn the required continuing education credits that are needed for driver ed recertification. This course can be taken for driver ed recertification once during every three-year period.
Can I change my registration information after I have registered for the course?
For security reasons, we do not allow students to change their registration information after the registration process has been completed without the assistance of our customer service team. We ask that you carefully and accurately enter all registration information in order to avoid any inconvenience that might be caused for you as the result of data that has been entered erroneously. If you have already completed the registration process and discover that you need to change your personal information, please contact us at 1-800-558-9887 and we will assist you.
What if I decide to cancel my registration and / or I would like a refund?
If you wish to cancel your registration or inquire about a refund, please contact our customer service department at 1-800-558-9887.
Do I have to attend the course in the county that issued my citation?
The good news is that you can complete the course from any location – wherever you can find a computer with access to the Internet! You can log into and out of the course whenever you wish and you will not even need to leave the security and convenience of your home or office.
Although you can take the course anywhere, your completion certificate will need to be shown to the appropriate authority, such as the court that directed you to attend the course on or before your court-specified completion date. We recommend that you make a copy of your signed certificate and hand deliver it to the court clerk’s office so that there is no risk of the certificate being lost or misplaced. Otherwise, you can mail your certificate to the court, in which case we suggest sending it certified mail with a return receipt requested. Using this method will assist you in determining who accepted your certificate and the exact date that it was received by the court.
How do I move from one page to another in the course?
The course material is presented sequentially, therefore you will need to begin with the first unit and work through each successive unit. Each page contains an internal timer that must count down to zero before you can progress to the next page. NOTE: Some students read faster than others! If you reach the end of a page before the timer runs down to zero, the course will tell you how much time you have left to spend on that page. In order to restart the timer so that it runs down to zero, you must return to the page you just left.
Once you have completed a page, you can always go back to it by clicking on the page number, which is found in the "Jump to Page" link located at the top and bottom of each page of the course. By clicking on the links marked "Back to Sections," you can access the index page for the course. From this page, you can return to any units that have been completed previously.
Does the course have to be completed in one sitting?
No, you can spend as much time on the course as you wish. Because you receive a unique login name when you register for the course, you will be able to access the course from any computer that allows you to browse the Internet. Your course progress is updated automatically after you complete each page of the course, therefore you will be able to log out of the course at one computer and pick up where you left off at another computer. If you wish to leave the course at any time, simply log out, and log in again when you are ready to resume your work.
You can spend hours, days, or even weeks on the course, but we recommend that you complete the course in a reasonable amount of time if you must meet a court-imposed deadline date.
During what hours is customer service available?
We have customer service representatives available to you 24 hours a day, 7 days a week. For assistance, please call 1-800-558-9887.
What should I do if my employer has directed me to complete a defensive driving course?
Many employers are now requiring that their employees who drive company vehicles complete a Drug and Alcohol Driving Awareness Program (DADAP) as an ongoing condition of employment. Our online DADAP course provides both employers and company drivers with a convenient way to reduce downtime, losses, injuries, and fatalities from traffic crashes. If you have been referred to our course for this purpose, please select the "Business and Industry" option when you register for the course. Once you successfully complete the course, you will receive a certificate of completion that should be turned in to your safety manager, supervisor, or other applicable party.
Click "GO" to sign up for the Texas DADAP course.